Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Pada Rumah Sakit Khusus …

Abstract: Hospitals as health service providers must know how the quality of service they provide can give satisfaction to patients. Competition between hospitals is getting tougher and sharper so that every hospital is required to enhance its competitiveness by trying to provide satisfaction to all of its patients. Service quality will be considered satisfactory, if the perception…